On Demand Support
Our On Demand support service is ideal for businesses who want to pay for ad hoc support as they need it. All On Demand customers have full access to our Helpdesk and our industry certified technical team are always available to help.
Our On Demand service covers complete IT infrastructure support including desktop, server, network, application support, hardware support, and storage.
Why We're Different
When you have an IT problem, your primary aim is to have the issue resolved as quickly as possible.
We are Bermuda’s most responsive IT company and this is why:
- You can call our on island helpdesk and talk to a technician within 6 seconds.
- You can log a support ticket 24/7 on our helpdesk by email or web and one of our technicians will start working on our case
- Our technical team is based here in Bermuda and we also have technicians in the United Kingdom. In many cases we can quickly resolve problems remotely, but when we need to attend site we do so, on the same day.
- Over 90% of our support tickets are fixed the same day that they are logged. The quicker you are working, the quicker your business is making money.
As a customer-centric organization, Oxygen understands that when it comes to critical IT systems, time is of the essence. Our primary differentiator within Bermuda is our ability to respond quicker than anyone else, guaranteed.
We are proud of our customer service and high levels of customer satisfaction. We want you to experience this for yourself, risk free. In the unlikely event that you are unhappy with our services within the first 3 months then we will refund 100% of your support charges.
Many of our staff have extensive international IT experience working with the latest technologies. Our staff offer advice based upon industry best practice and we have the certifications to prove it. Our staff hold numerous certifications from vendors including Microsoft, Vmware, Citrix, Cisco, Prince 2 and PMP.
Oxygen believes in fair pricing. We bill in 15 minute increments and do not charge for travel time within the City of Hamilton. There is no need to pre pay or purchase blocks of hours in advance, simply pay as you go.