Fully Managed Support
Our fully managed support service gives you complete piece of mind at a fixed monthly cost. This service includes full proactive support and monitoring of your IT environment including desktop, server, network, application support, hardware support, and storage.
Our proactive support resolves many issues before they become known to the business. This service includes unlimited access to our helpdesk to ensure that all IT issues are resolved as part of the fixed monthly fee.
Who is this for?
This service is ideal for companies of all sizes without a full time IT support staff and for larger businesses that wish to outsource part of their IT support function. Our pricing is extremely competitive enabling even the smallest businesses to benefit from our managed support services.
- Helpdesk & technical staff are on island.
- Industry leading response & fix times.
- Proactive 24/7 monitoring & problem resolution.
- Monthly reporting.
- Truly unlimited support.
- Fixed monthly fee enabling you to budget with confidence.
- Satisfaction guarantee.
As a customer-centric organization, Oxygen understands that when it comes to critical IT systems, time is of the essence. Our primary differentiator within Bermuda is our ability to respond quicker than anyone else, guaranteed.
We are proud of our customer service and high levels of customer satisfaction. We want you to experience this for yourself, risk free. In the unlikely event that you are unhappy with our services within the first 3 months then we will refund 100% of your support charges.
Many of our staff have extensive international IT experience working with the latest technologies. Our staff offer advice based upon industry best practice and we have the certifications to prove it. Our staff hold numerous certifications from vendors including Microsoft, Vmware, Citrix, Cisco, Prince 2 and PMP.
Oxygen believes in fair pricing. We bill in 15 minute increments and do not charge for travel time within the City of Hamilton. There is no need to pre pay or purchase blocks of hours in advance, simply pay as you go.