Feature Set

IPCortex systems have an extensive set of features to ensure you have exactly what your system needs for today and for the future.

Features include:

Call Management

  • Unlimited inbound DID numbers
  • Unlimited voicemail boxes
  • Voicemail to email
  • Voicemail download from web
  • Unlimited softfax destinations
  • Fax to email
  • Hold, Transfer, forwarding
  • Auto Attendant / IVR
  • Line monitoring
  • Hot desking
  • Pikcup groups
  • System directory
  • Personal phonebook
  • Multi level night mode
  • Hunt groups
  • Paging / Tannoy
  • Conference bridge
  • Music on hold

Call, Contact Center and Recording

  • Call recording
  • Multiple, flexible call queues
  • Visual queue management with statistics (wallboard)
  • Queue position and interrupt announcments
  • Agent queue length announcements
  • Manager queue length and email alerts
  • Call and agent logs and statistics
  • Graphical call reporting
  • User/Agent opt in/out, agent auto pause
  • Call listen
  • Call whisper
  • Detailed per extension call records with call billing


  • TAPI available via 3rd party module
  • Web based config and management interface
  • Fine grained user permissions and access levels
  • Call charge and logging CSV format
  • Free inter-office calls with suitable connectivity
  • Multi site scalability with SIP trunk and phonebook sharing
  • High availability (clustering)
  • Inbound and outbound number barring
  • Advanced call routing
  • Ability to use multiple SIP providers
  • Multiple configuration backup options
  • Phone firmware update facility
  • Auto provision over 100 third party devices

Flexible UCS and Collaboration

  • Web based call management
  • Web based call monitoring
  • Presence
  • Web softphone
  • Instant messaging
  • Multimedia collaboration and conferencing
  • Screen and file share
  • Video calling
  • Simplified remote working
  • Mobile Twinning
  • API covering all real time call interactions