Senior Support Engineer

Jason has worked in the I.T. industry for 22 years. He started his career managing a workshop performing PC/Laptop & Server repairs. Moving from there he gained experience within small and large MSP’s both as a field engineer and fully remote supporting clients with between 10 and 5000 users.

Keys Skills & Certifications:

  • Support, diagnostics and implementation for the following products:
  • Office 365
  • SharePoint & OneDrive
  • Azure
  • Endpoint / Intune
  • Solarwinds, Azure and Synology cloud backup
  • Draytek Routers
  • HP and Cisco Switches
  • Hyper-V
  • Server 2003-2019
  • Windows 98 – 11
  • Exchange on Prem
  • Group Policy and Active Directory on prem

Other skills:

  • IBoss Proxy Firewall and Web Filtering Implementation and advanced support
  • Barracuda Email filtering and archiving
  • Datto RMM
  • Sophos and Cisco ASA Firewalls
  • Managing and mentoring service desk teams and acting as escalation for priority incidents sometimes 24/7