Feature Set
IPCortex systems have an extensive set of features to ensure you have exactly what your system needs for today and for the future.
CONTACT USFeatures Include:
Call Management
- Unlimited inbound DID numbers
- Unlimited voicemail boxes
- Voicemail to email
- Voicemail download from web
- Unlimited softfax destinations
- Fax to email
- Hold, Transfer, forwarding
- Auto Attendant / IVR
- Line monitoring
- Hot desking
- Pickup groups
- System directory
- Personal phonebook
- Multi level night mode
- Hunt groups
- Paging / Tannoy
- Conference bridge
- Music on hold
Call, Contact Center and Recording
- Call recording
- Multiple, flexible call queues
- Visual queue management with statistics (wallboard)
- Queue position and interrupt announcements
- Agent queue length announcements
- Manager queue length and email alerts
- Call and agent logs and statistics
- Graphical call reporting
- User/Agent opt in/out, agent auto pause
- Call listen
- Call whisper
- Detailed per extension call records with call billing
Deployment
- TAPI available via 3rd party module
- Web based config and management interface
- Fine grained user permissions and access levels
- Call charge and logging CSV format
- Free inter-office calls with suitable connectivity
- Multi site scalability with SIP trunk and phonebook sharing
- High availability (clustering)
- Inbound and outbound number barring
- Advanced call routing
- Ability to use multiple SIP providers
- Multiple configuration backup options
- Phone firmware update facility
- Auto provision over 100 third party devices
Deployment
- Web based call management
- Web based call monitoring
- Presence
- Web softphone
- Instant messaging
- Multimedia collaboration and conferencing
- Screen and file share
- Video calling
- Simplified remote working
- Mobile Twinning
- API covering all real time call interactions
The Next Step
If you’d like more information about IPCortex or any other Oxygen service please contact us today.