Helpdesk

Enterprise Security

Oxygen provides Enterprise Security to all IT Managed Service clients as standard and recommends the use of the following security products.

  • Sophos Anti-Virus to protect against virus/malware, crypto locker and ransomware
  • Sophos Advanced Mobile Security that secures traditional and mobile endpoints
  • Hornet Security Anti-Spam for protection against spam and malware.
  • Multi-factor authentication for secure remote access to your systems.
  • Security Awareness Training through our partnership with KnowBe4.

CONTACT US

Why We Are Different

When you have an IT problem, your primary aim is to have the issue resolved as quickly as possible.

We are Bermuda’s most responsive IT company and this is why:

  • You can call our on island helpdesk and talk to a technician within 6 seconds.
  • You can log a support ticket 24/7 on our helpdesk by email or web and one of our technicians will start working on your case.
  • Our technical team is based here in Bermuda and we also have technicians in the United Kingdom. In many cases we can quickly resolve problems remotely, but when we need to attend site we do so, on the same day.
  • Over 90% of our support tickets are fixed the same day that they are logged. The quicker you are working, the quicker your business is making money.

Responsive

As a customer-centric organization, Oxygen understands that when it comes to critical IT systems, time is of the essence. Our primary differentiator within Bermuda is our ability to respond quicker than anyone else, guaranteed.

Satisfaction

We are proud of our customer service and high levels of customer satisfaction. Since its inception in 2013, our client satisfaction survey has received over 4,000 reviews with an average 95% satisfaction rating of “excellent”. We want you to experience this for yourself, risk free. In the unlikely event that you are unhappy with our services within the first 3 months then we will refund 100% of your support charges.

Certified

Many of our staff have extensive international IT experience working with the latest technologies. Our staff offer advice based upon industry best practice and we have the certifications to prove it. Our staff hold numerous certifications from vendors including Microsoft, Vmware, Citrix, Cisco, Prince 2 and PMP.

Fair Pricing

Oxygen believes in fair pricing. We bill in 15 minute increments and do not charge for travel time within the City of Hamilton. There is no need to pre pay or purchase blocks of hours in advance, simply pay as you go.